Terms of Service

1. Who we are and accepting these terms

Picvello is operated by Shenzhen Netsoft Information Technology Co., Ltd, registered at Room 1404-2, Building 1, R&D Buildings 1 & 2, Fangda Plaza (Phase II), Beihuan Avenue, Longyue Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, China ("we", "us").

These terms apply when you use the Picvello website and services. By using the service or making a purchase you agree to them. If you don't agree, please don't use the service.

You must be at least 18 years old, or the age of majority where you live, to buy anything from us or to create an account.

2. The service

Picvello is an online software service for editing images: removing backgrounds, watermarks and objects, enhancing, colorizing and restoring photos, and compressing, converting, resizing, cropping and rotating images. Paid features are delivered digitally and start right after payment.

Object removal, background removal, sharpening, colorizing and old-photo restoration are performed by PicWish, using PicWish's own AI image models through its API. Watermark removal is performed by a contracted image-processing provider and, if that provider cannot complete the task, by PicWish. These providers' servers are in mainland China. We do not train or operate these models ourselves, and the tools do not offer a choice of model. These systems are automated, so results can be imperfect (see section 12). You must only upload images you own or have permission to edit. If a check classifies the image as prohibited, the task is refused and we do not deliver a result.

We may add, change or remove features. If we remove a paid feature you have already paid for and not used, you can ask for a refund under our Refund Policy.

3. Your account

You can use many tools without an account. If you create one, you are responsible for activity under it and for keeping access to your email or Google account secure.

Tell us right away at [email protected] if you think someone else has accessed your account.

4. Prices and payment

Prices are shown in US dollars before you pay. The price shown at checkout is the price you pay; local taxes are included or added as shown at checkout.

Payments are processed by Waffo Pancake, which acts as the merchant of record and reseller for our sales. Waffo Pancake handles payment, sales tax or VAT, receipts and invoices. Your bank statement may show a Waffo or Waffo Pancake descriptor.

Single payments cover one task. You see the result preview or price first, and pay only when you choose to save the result or start the task.

5. Plans and automatic renewal

Plans (Pro and Plus) are monthly subscriptions. By subscribing, you authorize Waffo Pancake to charge your payment method at the start of each billing period, at the price then in effect, until you cancel.

You can cancel renewal online at any time from the Billing page in your account, without contacting us. After you cancel, your plan stays active until the end of the period you have paid for and is not charged again.

If we change a plan's price, we will email you at least 14 days before the new price applies to your next renewal, so you can cancel first.

6. Credits

Buying a credit pack is a single charge that you authorize at checkout; packs never renew automatically.

Plan credits are added each billing period and expire at the end of that period; they do not roll over. Pack credits do not expire while your account is open. Credits are used in this order: plan credits, compensation credits, then pack credits.

Credits have no cash value, cannot be transferred or exchanged for money, and credits already used for a task are not refundable, except as described in our Refund Policy.

7. Refunds

Our Refund Policy explains automatic refunds, how to request a refund and the cases we accept. It forms part of these terms and is also shown at checkout.

8. Billing questions and disputes

If you think you were charged incorrectly, please contact us first at [email protected]. Most issues are resolved within a few business days. Contacting your bank first can delay the resolution.

9. Your files and results

You keep all rights to the files you upload and to the results. You give us a limited permission to store, process and transmit your files only to perform the tasks you request and to keep the service secure.

We do not use your files or results to train machine-learning models, and we do not read them for any other purpose.

You must own the files you upload or have the right to process them. Results are deleted automatically after the times stated in our Privacy Policy, so download what you need while it is available.

10. Acceptable use

You may not use the service to process content that is illegal or that you have no right to use. You may not create or upload: sexual or nude content; violent or gory content; hate speech; any sexual content involving a minor, including child sexual abuse material; a deepfake of a real person who did not agree, or other material that impersonates someone; or content that infringes copyright or a trademark. You also may not: remove other people's copyright, ownership or source notices, or get around access restrictions set by others; upload malware or attack, overload or scrape the service; use automated means to access it except through features we provide; resell or offer the service to others without our written permission; or create other deceptive, defamatory or exploitative material.

If a task is refused under these rules, or a provider classifies the image as prohibited, we do not deliver a result. We may delete files that are still stored, pause new tasks on the account, and close accounts that break these rules more than once.

To report sexual content, violence, hate, content involving a minor, a deepfake or impersonation, email [email protected] and include the task or order reference if you have it. To report copyright or trademark infringement, use the Copyright Notices page on this website, or email [email protected].

We email to confirm a report and review it within 5 business days. We may delete files still stored, stop new tasks on the account involved, and keep the evidence we still hold. Files are also deleted automatically on the schedule in the Privacy Policy. We don't share other users' files or personal data with the person who reported, except where the law requires it.

11. Data and privacy

Our Privacy Policy explains what we collect, how long we keep it and which providers process it.

Card and payment details are collected and processed only by Waffo Pancake, which is PCI-DSS compliant. They never reach our servers.

12. Disclaimers and limitation of liability

12.1 Disclaimer. The service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the service will be uninterrupted or error-free, or that every result will exactly match your original file or your expectations.

12.2 Automated results. AI tools are automated. Their results may be inaccurate or incomplete, for example around edges, fine detail, faces or text. Check important results before relying on them, and keep your original images.

12.3 Limitation of liability. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, revenue or business, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

12.4 Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, or any rights you have as a consumer that cannot be waived.

13. Suspension and termination

You can stop using the service at any time and close your account from the Account page; closing your account deletes your files and results and ends any unused plan benefits.

We may suspend or end your access if you seriously or repeatedly break these terms, if required by law, or to protect the service or other users. Where reasonable we will tell you first and refund unused prepaid amounts if the termination is not caused by your breach.

14. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes will be handled by the courts of Hong Kong, unless the consumer protection law of your country gives you the right to bring a claim in your local courts.

15. Changes to these terms

We may update these terms. For material changes we will notify registered users by email at least 14 days before they take effect. If you keep using the service after that, the updated terms apply.

16. Contact

Support, billing, refunds, cancellation, legal and security questions: [email protected]. We reply within 2 business days.

Postal address: Shenzhen Netsoft Information Technology Co., Ltd, Room 1404-2, Building 1, R&D Buildings 1 & 2, Fangda Plaza (Phase II), Beihuan Avenue, Longyue Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, China.