Privacy Policy

What we collect

The files you upload and the results we create from them.

Account details if you sign in: email address, sign-in method and display name.

Order and payment records. Card and payment details are collected and processed by Waffo Pancake, our payment processor, and never reach us.

Technical data needed to run and protect the service: a browser identifier for free-use limits, hashed IP address, approximate country, and device type.

How we use your files

Only to perform the task you ask for. We don't look at your images for any other purpose, use them for advertising, or use them to train models.

Files are private to your session or account. Download links require your session and stop working when files expire.

How long we keep things

Uploads you don't process: 60 minutes.

Results: 60 minutes after you first see them, at most 24 hours after they're ready.

Saved projects: up to 30 days after creation, or until you delete them.

Order and invoice records: as long as tax and accounting law requires.

Who processes data for us

Cloudflare: website delivery, file storage and bot protection.

Waffo Pancake (Waffo): merchant of record for our sales. It processes payments, sales tax or VAT, receipts, invoices and refunds, and handles card data under PCI-DSS.

Our email provider: sign-in codes, receipts and service emails.

Google: sign-in, only if you choose Continue with Google.

PicWish processes object removal, background removal, sharpening, colorizing and old-photo restoration with its own AI image models. Watermark removal is processed by a contracted image-processing provider, with PicWish as a fallback. These providers' servers are in mainland China. The image is sent only for that task, without its file name or your account details, and the providers delete it according to their retention terms.

The regions where each provider processes data, and the safeguards for transfers, are listed in our data processing details, available from [email protected].

Your rights

You can delete projects at any time and close your account from the account page. Closing your account deletes your files and results.

To access, correct or export your data, contact [email protected].

The service is not intended for anyone under 18, and we don't knowingly collect their data.

Questions about privacy: [email protected]. Data controller: Shenzhen Netsoft Information Technology Co., Ltd, Room 1404-2, Building 1, R&D Buildings 1 & 2, Fangda Plaza (Phase II), Beihuan Avenue, Longyue Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, China.

Analytics

We use Google Analytics to measure anonymous visits and whether a payment is completed. Google Analytics uses cookies to distinguish browsers and to count those visits. IP addresses are anonymized. In the European Economic Area, the United Kingdom and Switzerland, this measurement stays off until you accept it in the cookie notice. You can change that choice at any time through Cookie settings in the page footer. When a payment succeeds or is refunded, our server sends Google the result under an anonymous reference, together with the amount and the kind of purchase. We do not send your email address, your account identifier or the order number. Google's privacy policy is at https://policies.google.com/privacy.